UK Made Since 1997
Privacy Policy
Telesheds Privacy Policy
Last updated: 27 September 2026
Telesheds Ltd respects your privacy. This policy explains how we collect, use and share personal information when you visit our website, contact us, purchase our products or receive our marketing.
1. Who we are
Telesheds Ltd, trading as Telesheds, is the controller responsible for the personal information described in this policy.
You can contact us at:
Telesheds Ltd
Newnham Road
Newnham
Nr. Baldock
SG7 5DP
Email: info@telesheds.co.uk
Telephone: 01462 671123
Website: www.telesheds.co.uk
2. Information we collect
Depending on how you interact with us, we collect:
• Contact details: your name, email address, telephone number, billing address and delivery address.
• Order and quotation details: products, specifications, purchases, payment status, delivery arrangements and installation requirements.
• Customer service information: correspondence, enquiries, complaints, returns, warranty claims and photographs or other information you provide.
• Account information: login and account details if you create an account.
• Transaction information: payment references, confirmations and refund details.
• Website activity: IP address, browser and device information, pages and products viewed, and interactions with our website and advertisements, subject to your privacy choices.
• Marketing preferences: subscription choices, consent records and unsubscribe requests.
We collect information directly from you when you place an order, request a quotation, complete a form or contact us. We also receive relevant information from payment providers, delivery and installation partners, and advertising services.
Please avoid sending sensitive personal information unless it is necessary for us to help you.
3. How and why we use your information
Under UK data protection law, we must have a lawful basis for using personal information.
• Quotations and potential purchases: we use information to take steps at your request before entering into a contract.
• Orders, payments, delivery, installation and contractual aftercare: we use information to perform our contract with you.
• General enquiries and customer relationships: we rely on our legitimate interests in providing customer service and running our business.
• Accounting records and legal requirements: we use information to comply with our legal obligations.
• Website security, fraud prevention and legal claims: we rely on our legitimate interests in protecting our business, customers and systems.
• Marketing emails where you have opted in: we rely on your consent.
• Marketing emails where the existing-customer soft opt-in applies: we rely on our legitimate interests in promoting our own similar products and services.
• Advertising cookies and pixels: we rely on your consent to measure campaigns and personalise advertising.
Where we rely on legitimate interests, we consider the effect on your rights and privacy.
Certain information is necessary to process an order or arrange delivery. If you do not provide it, we may be unable to fulfil your request. You do not have to agree to marketing to buy from us.
4. Our online store and payments
Our online store uses WooCommerce. Information entered during checkout is processed through our website and the services needed to manage your order.
We use Handepay and its associated payment processing services to facilitate payments. Relevant transaction information is shared to authorise payments, prevent fraud and process refunds.
Payment providers may also process information for their own legal and regulatory purposes, as explained in their privacy notices.
5. Email marketing
We use Mailchimp to manage email subscriptions and send product news, updates and offers.
We send marketing emails where you have opted in or where the existing-customer soft opt-in applies. We rely on the soft opt-in only when:
• We obtained your email address directly during a purchase or negotiation for a purchase.
• We market our own similar products or services.
• We offered a clear opportunity to opt out when collecting your details.
• We include a simple unsubscribe option in every marketing email.
You can unsubscribe at any time through the link in our marketing emails or by contacting info@telesheds.co.uk.
Unsubscribing does not prevent us from sending necessary service messages, such as order confirmations or delivery updates. We may keep a limited suppression record to ensure we respect your marketing preferences.
6. Meta and Google advertising
With your consent, we use the Meta Pixel and Google Ads tracking technologies to understand how people interact with our website after viewing or clicking advertisements, measure campaign performance and show relevant advertisements.
These technologies may collect information including:
• Your IP address and browser or device information.
• Cookie and advertising identifiers.
• Pages and products viewed.
• Actions such as adding products to your basket or making a purchase.
• Purchase value and information about the products involved.
This information may be shared with Meta and Google. They may associate it with information they already hold, including information connected to your accounts with them, and use it to measure advertising and personalise ads.
We may use website activity to create advertising audiences, including audiences of previous website visitors. This involves grouping people according to their apparent interests or interactions with our products.
You can refuse advertising tracking or withdraw your consent through our website’s cookie settings. You may still see advertisements for Telesheds after refusing tracking, but we will not use the advertising tracking you have refused on our website to personalise them.
For more information, see Meta’s Privacy Policy and How Google uses information from sites and apps that use its services.
7. Cookies and similar technologies
Our website uses cookies and similar technologies to support functions such as the basket, checkout, website security and remembering your privacy choices.
Advertising cookies and pixels are used only after you give the relevant consent. You can change or withdraw your choices at any time through our cookie settings.
Our Cookie Policy provides details of the technologies used, their purposes, providers and durations.
8. Who receives your information
We share relevant information with providers and partners where necessary, including:
• Website hosting, maintenance and IT service providers supporting our WooCommerce store.
• Handepay and relevant payment processing providers.
• Delivery and installation partners fulfilling your order.
• Mailchimp for email marketing and subscription management.
• Meta and Google for the advertising activities described above, subject to your choices.
• Accountants, insurers, legal advisers and other professional advisers.
• Public authorities where disclosure is required by law.
Information may also be disclosed where necessary to protect legal rights or in connection with a business sale or reorganisation, subject to appropriate safeguards.
Providers acting on our instructions are required to protect the information they process. Some providers act as controllers for their own purposes, as explained in their privacy notices.
9. International processing
Some service providers may process personal information outside the UK.
Where a transfer is subject to UK international transfer restrictions, we ensure an appropriate legal mechanism applies. This may include UK adequacy regulations or approved contractual safeguards, such as the UK International Data Transfer Agreement or the UK Addendum to the European Commission’s Standard Contractual Clauses, with additional protections where necessary.
Contact info@telesheds.co.uk for details of the safeguards applying to your information and how to obtain a copy.
10. How long we keep information
We keep personal information only for as long as necessary for the purposes for which it was collected.
We determine retention by considering:
• Orders and financial records: applicable tax and accounting requirements, contractual obligations and relevant legal claim periods.
• Delivery, installation and warranty information: the time needed to fulfil the order, provide aftercare and resolve claims.
• Enquiries and quotations: whether the enquiry remains active and whether information is needed for follow-up or a related dispute.
• Account information: whether the account remains in use and whether associated records must be retained for another lawful purpose.
• Marketing information: whether you remain subscribed and whether we need a limited record of consent or an opt-out.
• Website and advertising information: the purpose of collection and the retention settings of the relevant service. Cookie durations are explained in our Cookie Policy.
Where information is needed for an ongoing dispute or legal obligation, we may retain the relevant records longer. We delete or anonymise information when it is no longer required.
11. Security
We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, alteration or disclosure.
Access is limited to people and service providers who need it for their work.
12. Your rights
Depending on the circumstances, you have the right to:
• Access your personal information.
• Have inaccurate or incomplete information corrected.
• Ask for information to be deleted.
• Ask us to restrict how information is used.
• Receive certain information in a portable format.
• Object to processing based on legitimate interests.
You can object to direct marketing at any time, including profiling connected with that marketing.
Where we rely on consent, you can withdraw it at any time. This does not affect the lawfulness of processing before you withdrew consent.
To exercise your rights, contact info@telesheds.co.uk. We may need to verify your identity. We normally respond within one month and will explain if an extension or exception applies.
13. Complaints
If you have a concern about how we handle your information, contact info@telesheds.co.uk so we can investigate.
You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator, through its complaints page.
14. Changes to this policy
We may update this policy to reflect changes to our business, services or legal requirements. We will publish the latest version here and update the date above. Where appropriate, we will bring significant changes to your attention.
Last updated: 27 September 2026
Telesheds Ltd respects your privacy. This policy explains how we collect, use and share personal information when you visit our website, contact us, purchase our products or receive our marketing.
1. Who we are
Telesheds Ltd, trading as Telesheds, is the controller responsible for the personal information described in this policy.
You can contact us at:
Telesheds Ltd
Newnham Road
Newnham
Nr. Baldock
SG7 5DP
Email: info@telesheds.co.uk
Telephone: 01462 671123
Website: www.telesheds.co.uk
2. Information we collect
Depending on how you interact with us, we collect:
• Contact details: your name, email address, telephone number, billing address and delivery address.
• Order and quotation details: products, specifications, purchases, payment status, delivery arrangements and installation requirements.
• Customer service information: correspondence, enquiries, complaints, returns, warranty claims and photographs or other information you provide.
• Account information: login and account details if you create an account.
• Transaction information: payment references, confirmations and refund details.
• Website activity: IP address, browser and device information, pages and products viewed, and interactions with our website and advertisements, subject to your privacy choices.
• Marketing preferences: subscription choices, consent records and unsubscribe requests.
We collect information directly from you when you place an order, request a quotation, complete a form or contact us. We also receive relevant information from payment providers, delivery and installation partners, and advertising services.
Please avoid sending sensitive personal information unless it is necessary for us to help you.
3. How and why we use your information
Under UK data protection law, we must have a lawful basis for using personal information.
• Quotations and potential purchases: we use information to take steps at your request before entering into a contract.
• Orders, payments, delivery, installation and contractual aftercare: we use information to perform our contract with you.
• General enquiries and customer relationships: we rely on our legitimate interests in providing customer service and running our business.
• Accounting records and legal requirements: we use information to comply with our legal obligations.
• Website security, fraud prevention and legal claims: we rely on our legitimate interests in protecting our business, customers and systems.
• Marketing emails where you have opted in: we rely on your consent.
• Marketing emails where the existing-customer soft opt-in applies: we rely on our legitimate interests in promoting our own similar products and services.
• Advertising cookies and pixels: we rely on your consent to measure campaigns and personalise advertising.
Where we rely on legitimate interests, we consider the effect on your rights and privacy.
Certain information is necessary to process an order or arrange delivery. If you do not provide it, we may be unable to fulfil your request. You do not have to agree to marketing to buy from us.
4. Our online store and payments
Our online store uses WooCommerce. Information entered during checkout is processed through our website and the services needed to manage your order.
We use Handepay and its associated payment processing services to facilitate payments. Relevant transaction information is shared to authorise payments, prevent fraud and process refunds.
Payment providers may also process information for their own legal and regulatory purposes, as explained in their privacy notices.
5. Email marketing
We use Mailchimp to manage email subscriptions and send product news, updates and offers.
We send marketing emails where you have opted in or where the existing-customer soft opt-in applies. We rely on the soft opt-in only when:
• We obtained your email address directly during a purchase or negotiation for a purchase.
• We market our own similar products or services.
• We offered a clear opportunity to opt out when collecting your details.
• We include a simple unsubscribe option in every marketing email.
You can unsubscribe at any time through the link in our marketing emails or by contacting info@telesheds.co.uk.
Unsubscribing does not prevent us from sending necessary service messages, such as order confirmations or delivery updates. We may keep a limited suppression record to ensure we respect your marketing preferences.
6. Meta and Google advertising
With your consent, we use the Meta Pixel and Google Ads tracking technologies to understand how people interact with our website after viewing or clicking advertisements, measure campaign performance and show relevant advertisements.
These technologies may collect information including:
• Your IP address and browser or device information.
• Cookie and advertising identifiers.
• Pages and products viewed.
• Actions such as adding products to your basket or making a purchase.
• Purchase value and information about the products involved.
This information may be shared with Meta and Google. They may associate it with information they already hold, including information connected to your accounts with them, and use it to measure advertising and personalise ads.
We may use website activity to create advertising audiences, including audiences of previous website visitors. This involves grouping people according to their apparent interests or interactions with our products.
You can refuse advertising tracking or withdraw your consent through our website’s cookie settings. You may still see advertisements for Telesheds after refusing tracking, but we will not use the advertising tracking you have refused on our website to personalise them.
For more information, see Meta’s Privacy Policy and How Google uses information from sites and apps that use its services.
7. Cookies and similar technologies
Our website uses cookies and similar technologies to support functions such as the basket, checkout, website security and remembering your privacy choices.
Advertising cookies and pixels are used only after you give the relevant consent. You can change or withdraw your choices at any time through our cookie settings.
Our Cookie Policy provides details of the technologies used, their purposes, providers and durations.
8. Who receives your information
We share relevant information with providers and partners where necessary, including:
• Website hosting, maintenance and IT service providers supporting our WooCommerce store.
• Handepay and relevant payment processing providers.
• Delivery and installation partners fulfilling your order.
• Mailchimp for email marketing and subscription management.
• Meta and Google for the advertising activities described above, subject to your choices.
• Accountants, insurers, legal advisers and other professional advisers.
• Public authorities where disclosure is required by law.
Information may also be disclosed where necessary to protect legal rights or in connection with a business sale or reorganisation, subject to appropriate safeguards.
Providers acting on our instructions are required to protect the information they process. Some providers act as controllers for their own purposes, as explained in their privacy notices.
9. International processing
Some service providers may process personal information outside the UK.
Where a transfer is subject to UK international transfer restrictions, we ensure an appropriate legal mechanism applies. This may include UK adequacy regulations or approved contractual safeguards, such as the UK International Data Transfer Agreement or the UK Addendum to the European Commission’s Standard Contractual Clauses, with additional protections where necessary.
Contact info@telesheds.co.uk for details of the safeguards applying to your information and how to obtain a copy.
10. How long we keep information
We keep personal information only for as long as necessary for the purposes for which it was collected.
We determine retention by considering:
• Orders and financial records: applicable tax and accounting requirements, contractual obligations and relevant legal claim periods.
• Delivery, installation and warranty information: the time needed to fulfil the order, provide aftercare and resolve claims.
• Enquiries and quotations: whether the enquiry remains active and whether information is needed for follow-up or a related dispute.
• Account information: whether the account remains in use and whether associated records must be retained for another lawful purpose.
• Marketing information: whether you remain subscribed and whether we need a limited record of consent or an opt-out.
• Website and advertising information: the purpose of collection and the retention settings of the relevant service. Cookie durations are explained in our Cookie Policy.
Where information is needed for an ongoing dispute or legal obligation, we may retain the relevant records longer. We delete or anonymise information when it is no longer required.
11. Security
We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, alteration or disclosure.
Access is limited to people and service providers who need it for their work.
12. Your rights
Depending on the circumstances, you have the right to:
• Access your personal information.
• Have inaccurate or incomplete information corrected.
• Ask for information to be deleted.
• Ask us to restrict how information is used.
• Receive certain information in a portable format.
• Object to processing based on legitimate interests.
You can object to direct marketing at any time, including profiling connected with that marketing.
Where we rely on consent, you can withdraw it at any time. This does not affect the lawfulness of processing before you withdrew consent.
To exercise your rights, contact info@telesheds.co.uk. We may need to verify your identity. We normally respond within one month and will explain if an extension or exception applies.
13. Complaints
If you have a concern about how we handle your information, contact info@telesheds.co.uk so we can investigate.
You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator, through its complaints page.
14. Changes to this policy
We may update this policy to reflect changes to our business, services or legal requirements. We will publish the latest version here and update the date above. Where appropriate, we will bring significant changes to your attention.